IT and digital for hotels, resorts and tourism companies.
Hotels, apartment operators, tour operators and attractions depend on systems that must work at check-in on a Saturday night: property management, booking engines, channel managers, payments, guest Wi-Fi, and the website and campaigns that bring direct bookings. We run that stack and protect it.
Property-management system
Rooms, rates, guests and invoices — cloud or on-premises, from a specialised vendor.
Distribution
Booking engine, channel manager, online travel agencies, global distribution systems and meta-search — each with its own connection to the PMS.
Guest-facing
Website, online check-in, guest app, Wi-Fi, television and keys.
Operations
Housekeeping, maintenance, point of sale in restaurant and spa, staff scheduling.
Payments
Payment provider, card data and PCI DSS obligations that come with it.
Data
Guest profiles, marketing consent, reviews — personal data under GDPR, often in several systems at once.
Managed IT for the property
- Front-desk and back-office devices, Microsoft 365, staff accounts
- Seasonal onboarding and offboarding of staff
- Vendor coordination for PMS, point of sale, Wi-Fi and telephony
Integration
- PMS, booking engine, channel manager, website, CRM and accounting connected
- Guest Wi-Fi with policy and data protection
- Reporting across properties
Direct-booking website and marketing
- Fast multilingual website with booking-engine integration
- Google Hotel Ads, Meta, search visibility
- Measurement of cost per booking per channel (see Digital marketing)
Security and continuity
- Network segmentation for payment systems, MFA, e-mail protection
- Backups of PMS data and files, tested
- Offline procedures for check-in and payment when the internet fails
Hosting
- Website, integrations and dashboards on managed cloud in the EU
- Scaling for peak season
AI
- Multilingual guest enquiries answered from your information, with hand-over to staff
- Review responses drafted for staff to edit
- E-mail triage for reservations
Assessment weeks 1–3, low season
Systems, interfaces, devices, network, backups, payment set-up and website reviewed; a ranked list.
Stabilise weeks 3–8
Managed IT and security baseline, backups tested, offline procedures written, vendors coordinated.
Projects between seasons as agreed
Website and booking engine, integrations, reporting, guest assistant.
Operation year-round
Service desk, monitoring, hosting and marketing, with heightened cover in peak season.
Our PMS vendor handles IT.
They handle their product. Devices, network, accounts, backups and security around it remain yours — that is where we come in, and we coordinate with the vendor.
Direct bookings or online travel agencies?
We measure cost per booking per channel and improve the direct channel — website speed, booking engine, campaigns. We do not manage OTA contracts.
Several properties in several countries?
A standardised set-up per property with central reporting. We work across Central and South-East Europe.
Websites and e-commerce
Company websites, online shops and Amazon or other marketplace stores, connected to your systems.
Read more →ServicesCyber security
Assessment, the controls that stop most attacks, monitoring and incident response for SMEs.
Read more →ServicesDigital marketing
Google, Meta and Amazon campaigns, search visibility and reporting you can check.
Read more →Tell us about the property and the systems it runs on.
We reply within one business day with what we would look at before the next season.